Refund Policy

All sales are final. Because many of our products are crafted or sourced specifically for your order, we do not accept returns or exchanges, and we are unable to offer refunds for change of mind.

Damaged, defective, or incorrect items. If your order arrives damaged, defective, or you received the wrong item, please email us at fishefairy@gmail.com within 7 days of delivery with your order number and a clear photo. We'll make it right with a free replacement. This is a defect remedy, not a change-of-mind return.

Live plants. Live plants are packed with care. If a plant arrives in poor condition, send us a photo within 48 hours of delivery and we'll arrange a replacement.

Questions? Reach us any time at fishefairy@gmail.com.